TERMS & CONDITIONS
Membership management services provided by Harlands Services Ltd - HELPLINE – 01444 449 166 / c.service@harlandsgroup.co.uk / 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ. Reg. in England No. 2982925 VAT Reg. No. GB 799711370
PRINCIPLE TERMS
1. This agreement is an agreement between you, us and Harlands Services Ltd (“Harlands”). This agreement commences once you have indicated your acceptance in the Declaration section of this web sign up process. You have 14 full days after signup to cancel this agreement for any reason. To exercise this right you must inform Harlands or the club of this by post, email or telephone using the details above. You can use the cancellation form below but it is not obligatory. If you exercise this right to cancel we will reimburse you all joining and membership fee payments received from you using the same means of payment you used for the initial transaction.
2. Your membership starts immediately.
3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen, subject to your timely payment of the fees and charges set out below and the successful processing of your direct debit instruction.
4. Harlands provides direct debit payment services to you and administers our agreement with you, in consideration for which you agree to pay all the fees and charges associated with your Membership and set out below to Harlands.
FEES AND CHARGES
5. The Joining Fee / Initial Payment is due and payable immediately on execution of the agreement and is not refundable other than in the event of breach or negligence by us or on the valid exercise of your statutory cancellation rights, as set out in the Principle Terms above.
6. Your obligations to Harlands include payment of the Direct Debit Payment Amount. You are obligated to make the "Minimum No. of Direct Debit Payments" stated with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. You are obligated to make every Direct Debit Payment regardless of non attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights, as set out in the Principle Terms above.
7. If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay Harlands on demand (i) an initial administration fee of £25; and (ii) any and all further reasonable costs incurred by Harlands in recovering the due fees and charges from you, including costs in tracing you if you have changed your address without telling us. Harlands’ right to recover these fees and costs shall be in addition to and without limitation of our rights or those of Harlands which may exist notwithstanding the terms of our Agreement.
8. You agree to advise us promptly of any change to the Members Details provided.
9. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we or Harlands may pass the debt to a third party company for collection. In addition to any costs and charges Harlands may be entitled to under clause 7, the reasonable and direct costs incurred in employing the third party company will be borne by you, including costs in tracing you if you have changed your address without telling us.
AUTOMATIC RENEWAL
10. Once you have completed the Minimum No. of Direct Debit Payments we will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing giving not less than 30 days notice. Please note if your membership included the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date.
11. You may prevent the Automatic Renewal at any time by giving notice to our Helpline (you should give us not less than 30 days notice). When the final minimum period payment has been taken you should also cancel your Direct Debit mandate directly with your bank.
12. Once you have completed the Minimum Number of Direct Debit payments you can cancel your Automatic Renewal payments by contacting our Helpline (you should give us not less than 30 days notice). After the final payment has been taken you should also cancel your Direct Debit mandate directly with your bank.
If you need to speak about your membership payments or to cancel, the team at Harlands are on hand to help. They are open: 8am - 6pm Monday to Friday (excluding bank holidays). You can call them on 01444 449166 or email c.service@harlandsgroup.co.uk
Before you contact them, please check if your query can be answered by their Frequently Asked Questions at www.harlandsgroup.co.uk/members
MANAGE YOUR PAYMENTS ONLINE
Do you need to pay an overdue membership fee, update your bank account details, or reinstate a cancelled Direct Debit instruction?
Do this quickly and easily using the self-service portal (available 24/7): Visit Payflex Now
CANCELLATION
13. Relocation: This agreement can be cancelled in the event that your new permanent address is more than 15 miles away from the facility upon receipt of a copy utility bill or tenancy agreement showing the new address.
Contact Harlands directly in order to process this
01444 449166 or email
c.service@harlandsgroup.co.uk
Please note – ANY Cancellation for the above reason will not be effected until the appropriate proof is provided and received (in writing or via email) by Harlands.
14. Breach: This agreement can be cancelled if we are in breach of contract including if we do not provide facilities or services you may reasonably expect and we have fallen well below that standard.
FREEZING
15. This agreement may be frozen, for any reason, without charge for a maximum of 3 months. This can be processed by contacting Harlands directly on
01444 449166 or email c.service@harlandsgroup.co.uk. No proof is required.
16. This agreement may be frozen for a maximum of 6 months in the event of a temporary illness, injury or medical condition such as pregnancy which in the written opinion of a doctor (Mat B1 for pregnancy) or other suitably qualified medical practitioner prohibits exercise for a period of time.
Please note - ANY Freeze will not be effected until the appropriate proof is provided and received (in writing or via email) by Harlands.
Please note - A freeze period does not affect the Minimum No. of Direct Debit Payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the freeze period has completed.
GENERAL TERMS
17. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided we give you reasonable advance notice of the change.
18. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
19. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
20. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant UK law will apply.
21. If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply
22. We may terminate this agreement with immediate effect on notice to you if you are in breach of the Clubs Rules (i.e. Stealing or other criminal activities within the facility). In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.
Initial 14 days cancellation form
(For use to cancel this agreement within the first 14 days from sign up without giving a reason)
To: Harlands Services Ltd
1st Floor Central Square
South Orchard Street
Newcastle upon Tyne
NE1 3AZ
Tel: 01444 449 166
Email: c.service@harlandsgroup.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] agreement for the supply of the service administered by Harlands Services Ltd.
Reference number (Can be found on email confirmation): W__________________________
Signup date: __________________________
Name of consumer(s): _______________________________________________
Address of consumer(s):__________________________________________________________________________________________
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):_______________________________________________
Date: __________________________ [*]
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